TAMPA, Fla. - April Ingram pays the bills by working from home as a customer service representative. Her work depends on the ability to stay online for eight hours a day.
She claims the service crashed again and again, knocking her offline, costing her time and wages.
After months of intermittent outages, the consumer claims Comcast suggested she upgrade to business class service, which would guarantee the internet would never go down for more than four hours.
By the time she contacted ABC Action News in July, Ingram says she had lost more than $700 in wages and feared for her job.
Taking Action reporter Jackie Callaway contacted Comcast, and the company responded immediately, sending technicians out to work on the problem.
In a statement, the company explained. "We have been in contact with Ms. Ingram to apologize for the experience she had, and have made technical adjustments to address the issues with her service. We understand our customers rely on our services and are committed to working with her."
In the last month since we contacted Comcast, Ingram says her service is consistent and the company gave her a $1,000 credit to make up for her outages and lost wages.
Copyright 2012 Scripps Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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