New rules may save fliers time and money

Southwest

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Posted: 01/25/2012

TAMPA BAY, Fla. - New rules for airlines to protect passengers take effect this week.  The regulations could also save travelers time and money.

You might call this part two of the consumer protection rules that became effective last August. Beginning this week, airlines must take the guesswork out of items like baggage fees and total ticket price.
    
Ever notice how cheap fares don't seem so cheap once you click on them?

Currently airlines are allowed to advertise their fares separate from government taxes and fees.  Starting this week, the advertised fare must include all taxes and fees.

Ever wonder how much it is going to cost to check your bag?  Carriers must now also disclose baggage fees to consumers when they book online.

Also beginning this week, travelers can cancel or change a reservation within 24 hours of booking without penalty. This rule would protect those who make a mistake when purchasing a ticket.

The new protections also address flight delays.  If there is a delay of 30 minutes or more, airlines must promptly notify passengers. It remains to be seen how the airlines define 'promptly,' but it could save travelers from being stranded at the airport for hours on end.

The Department of Transportation is looking at other consumer protection measures that might include more disclosure of airline fees and require more carriers to file on time performance reports.

Copyright 2012 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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